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This Shipment Policy (hereinafter referred to as the “Policy”) describes how the orders are shipped, when you place orders with Silk Lab on our website, i.e. https://silk-lab.co.uk/ (hereinafter referred to as the “Website” or “Site”).
a) Delivery Service: We ship to the UK and internationally. We use the services of third-party delivery service providers for shipping all the orders placed by our customers. The third-party logistics that we presently use are Royal Mail, Evri and UPS.
b) Processing and Delivery Time: Although we generally dispatch all orders within 24 hours, it may take up to 2-3 working days for orders to be dispatched. Delivery time will vary from location to location, and is dependent on the delivery method used.
c) Important Note: Delivery times are often subject to change based on industrial or business disruption, shortage of an item, bad weather, transit time of your carrier, destination address, or Covid related restrictions etc. Processing and shipping times may increase during holidays and other peak seasons. Please allow up to 14 days for your item to be delivered within the UK, 4 weeks for your item to be delivered within Europe or the US and 6 weeks for all other international destinations. We will not be able to take any further action with regard to your delivery before these delivery times have elapsed.
d) Fees: We provide free shipping all across the UK on all orders above £12. For other orders, we charge a shipment fee that is calculated based on your location. You’ll be able to see the shipping cost at the time of checkout.
e) Shipping Address: It is your responsibility to provide up to date and accurate shipping address information. We cannot guarantee that you will be able to change the shipping address or the shipping method selected after checkout as orders are often processed immediately on receipt – if you become aware of any discrepancy in your shipping address then please get in touch with us on firstname.lastname@example.org straight away. Whilst we will do our best to assist, we cannot accept responsibility for any items that are shipped to an incorrect address as a result of us being provided with that information by you.
2. ORDERS, SHIPMENT, FAILED DELIVERY, AND DAMAGED/OPENED BOX
a) Not for Commercial Purpose: You cannot buy our products for a commercial purpose, unless allowed by us. No use of our intellectual property may be made without our express written consent.
b) Assumption of Risk: You will assume the risk for the products once they have been delivered to the delivery address which you specified. We or our delivery partners accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
c) Failed Delivery: If your package cannot be delivered to the shipping address provided by you for the reasons such as an incorrect shipping address and/or incorrect phone number, the package will be returned to us at your expense.
d) If you fail to pick-up: If the receiver is absent upon all delivery attempts, your package will be held at a local centre of one of our third-party logistic service providers for pick up. If you fail to pick up the package from there for any reason, the package will be returned to us at your expense.
e) Refusal by you/receiver: If you/receiver refuse receipt of your package, the package will be returned to us at your expense.
f) Damaged/Open Box: In case you receive your package as damaged and/or opened, please take a photo of the damage before checking the contents inside. Please also contact us at email@example.com.
4. ORDER STATUS
Please note, tracked shipping is available for an extra charge. If you opt for it, as soon as your order is shipped, you will receive an email notification which will include a tracking number that you can use to continually check its status. Please allow us up to 48 hours for the tracking information to become available. If you haven’t received your order within the period communicated to you in your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
5. THIRD PARTY DELIVERY SERVICE PROVIDERS
Last updated on 6 March 2023.